Being a manager, supervisor, team leader or department head can be one of the most rewarding roles in a workplace – but it also comes with an immense amount of pressure. Every day, leaders are expected to be decision-makers, problem-solvers, motivators, mentors, and communicators. They are looked to for answers, guidance, and stability – even when they themselves are feeling uncertain or overwhelmed.
At times, it can feel like managers are expected to always “get it right” – to say the perfect thing in a challenging conversation, to support their teams through tough transitions, to manage performance while also preserving morale, and to lead with empathy while still hitting targets. That’s a lot to carry.
This is where our Manager Support service comes in. We offer a confidential, accessible space for managers to talk through what’s going on in their teams, reflect on their leadership challenges, and receive practical, professional advice. Whether it’s a one-off question or a situation that’s been building over time, Manager Support is here to help you lead with clarity, compassion, and confidence.
When might a manager reach out? Here are just a few examples:
Example A: Managing team conflict – Two team members are clashing, and despite your efforts, tensions are escalating. You want to handle it fairly and professionally, but it’s draining and complex.
Scenario: “I don’t know how to handle this tension” Manager Support can help you unpack what’s happening, weigh up your options, and prepare for a calm and constructive conversation.
Example B: Supporting someone through personal distress – A staff member has disclosed something highly personal, and you want to be supportive but are unsure what’s appropriate to say or do.
Scenario: “One of my team is struggling — and I don’t want to say the wrong thing” A quick call with Manager Support can help you understand your role in supporting this person, what boundaries to set, and how to navigate the emotional complexity with care.
Example C: Delivering difficult feedback – You need to have a performance conversation that you’re dreading, and you’d like support in preparing what to say and how to say it.
Scenario: “I need to have a tough performance conversation – and I’m dreading it” Manager Support can walk you through how to approach the conversation in a way that’s direct, fair, and respectful — helping you prepare your language and build your confidence.
Example D: Feeling stuck or overwhelmed yourself – You’re carrying a lot, and you’re not sure who to talk to. You want to stay professional, but you also need some guidance or just someone to listen.
Scenario: “I’m burnt out – and starting to lose patience” Manager Support is here not just for your team — but for you. Talking to someone can help you regroup, identify what’s within your control, and put strategies in place to protect your own wellbeing.
Example E: Responding to team-wide distress – Something has impacted the team (like an organisational restructure, a critical incident, or ongoing uncertainty), and you’re not sure how best to support everyone while managing your own response.
Scenario: “The team has been through a lot – how do I lead through this?” A conversation with Manager Support can help you work through your own response, plan how to acknowledge what’s happening, and lead in a way that’s honest, grounded, and supportive.
You don’t have to figure it out alone. Leadership is a complex role – part people management, part emotional labour, part strategic decision-making. And while managers often put their team first, it’s essential they also get the support they need to do their job well. Whether you’re facing a tricky situation, feeling unsure how to respond, or just want to talk things through before acting, Manager Support is here to help.
Call 1300 796 640 to book a time to talk to someone.
Support for managers, so you can support your team.
Warm regards, Work Happy
