Introduction
Work Happy is dedicated to safeguarding your personal information. This policy explains how we collect, use, share, and protect your data. It applies to all information collected directly by our team, through forms, or via our website.

If you have any questions or concerns about how your personal information is managed, you can contact us anytime at connect@workhappy.com.au

When you engage with our services (for example, wellbeing programs, coaching, counselling, or EAP support), we will ask for your consent to process your information in accordance with this policy.

What Information We Collect

Depending on the service or interaction, we may collect:

• Contact details – such as your name, phone number, and email, to respond to enquiries or arrange appointments.
• Referrals – if you self-refer or are referred by your employer, manager, or advisor, we collect relevant details including your wellbeing needs and availability.
• Initial Assessments – during your first session, we may ask about your personal, social, medical, and work circumstances to ensure you receive the most suitable support.
• Session Notes – brief summaries of key themes, strategies, and next steps recorded securely after each session. With your consent, these may be shared with your referring organisation if applicable.
• Action Plans – we may create a Wellbeing or Workplace Action Plan together. With your permission, this can be shared with your employer, manager, or advisor to help support your goals.
• Website data – our website uses cookies and Google Analytics to understand visitor behaviour and improve user experience.

By providing personal information through our website or by email, you consent to us storing and using that information to respond to your request.

How We Use Your Information

We use your information to:

• Provide and manage the services you’ve requested.
• Schedule appointments and communicate updates.
• Deliver follow-up information or service changes.
• Gather anonymous feedback to improve our services.
• Manage our operations, scheduling, and reporting.
• Meet contractual, legal, and administrative obligations.

When We Share Your Information

We respect your confidentiality. Your information will only be shared in the following circumstances:

• With your consent – for example, with your employer, advisor, or other relevant third party.
• For service delivery – to enable a Work Happy counsellor or coach to contact you directly for virtual or remote sessions.
• In cases of serious risk – if we believe you or someone else is at risk of harm, we may share necessary details with relevant authorities.
• Legal obligations – where required by law or regulation.
• Professional supervision – our team engages in confidential supervision to maintain high standards of care; no identifying information is disclosed.

How We Protect Your Information

We take data security seriously and use strict safeguards to protect your information:

• Paper records are stored in locked, restricted-access facilities.
• Electronic records are stored in secure, password-protected systems and cloud servers.
• Access is limited to authorised personnel only, supported by industry-standard security protocols.

Please note that while we take all reasonable precautions, no online transmission can be guaranteed as completely secure. Submitting information via email or web forms is done at your own discretion.

We retain client records (including notes and contact details) for seven years after your last interaction, after which they are securely deleted or destroyed.

Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
• Request access to the personal information we hold about you.
• Request corrections if your information is inaccurate or incomplete.
• Withdraw consent for us to use your information at any time.

Please note: if you withdraw consent while actively receiving services, we may not be able to continue providing those services. To exercise your rights or make an enquiry, contact us at connect@workhappy.com.au

Policy Review
This policy is reviewed annually, or sooner if privacy laws or operational practices change